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Return & Delivery
- You are recommended to check the complete product at the time of delivery. If there is any damage or defect, you can return it on the spot.
- Once delivered, it will not be returned.
- In rare case if any defect appears in the product after it is delivered, please feel free to reach us on firstname.lastname@example.org. Our team will contact you and assess the damage and get back to you with a solution as soon as possible.
- Order once confirmed cannot be cancelled as our Team start processing the order once the order is confirmed. However In an unforeseen situation order can be cancelled fully or partly after charging cancellation fees.
- You can return the product if it is defective, damaged, if the dimensions are not as mentioned on the website +_ 2 cms.
- The refunds are processed within 24 hours after the return claim is accepted by us. Refund amount is credited within 4-7 working days.
- For a hassle free delivery and installation process our support and delivery team will be in coordination with you.
- Our delivery partner shall only deliver the product to the ground floor.
- We ensure that product is delivered to you safely.
- Normal delivery time is 2-4 weeks, however in some unforeseen circumstances if it is not possible to deliver the product within this time we shall not be liable for any kind of direct or indirect loss occurred to you.
Warranty & Quality Promise
- You will be provided with the 12 month warranty against any manufacturing defect in product.
- You are provided with lifetime warranty against any kind of termite.
- Usages of product beyond it’s intended use or any damage due to natural course will not be covered under the warranty.
- Any kind of fabric, leather & leatherettes if used in any item will not be covered by above warranty unless specifically mentioned.
- After purchase of product any type of change i.e.(modification & alteration) is not recommended & if made, same shall void the entire warranty.
- Products bearing Mirrors/glass such as Photo Frames and Kitchen cabinets with Glass doors are very fragile in Nature. Greater care is taken to pack them with extra safety, but due to fragile nature of Mirror/Glass, they are still prone to being broken in transit. This breakage/damage does not fall under our warranty.
- All products, go through a 3-step treatment for any termites, pests and bores.
- Properly seasoned wood is used in making furniture to reduce any kind of irregularities in furniture.
- Each item go through a stringent quality check process done by our experts.
- Due to natural materials used in making furniture it remains some natural differences and occasional minor blemish.
- The color of the product and fabric may vary as compared to picture shown in website.
- To maintain long lasting shining of the products use mat & coasters before putting the extra hot/cold & wet materials.
- Polish of furniture can be fade due to direct sunlight or in direct contact with rain water.
- Each item of seas am wood is different in itself as it is handcrafted by our skilled craftsman. The colour shown in picture may differ due to the natural occurrence of wood & some irregularities in wood should be accepted & these will not be considered as defects.
- Do not clean furniture regularly by water or other house cleaner for long lasting polish.